Accessibility For Ontarians With Disabilities Policy

Directworx is committed to excellence in serving all customers including people with disabilities.

Assistive Devices

We will ensure that our staff is trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.


We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises provided all worker safety regulations are adhered to.


directworx will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.

Individuals in the following positions will be trained:

Project Managers, Accounting, Digital Services, Shipping/Receiving and Machine Operators.

This training will be provided to staff within two weeks of hire.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • directworx’ plan related to the customer service standard
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • What to do if a person with a disability is having difficulty in accessing directworx’ goods and services

Staff will also be trained when changes are made to our accessible customer service plan.

Feedback Process

Customers who wish to provide feedback on the way directworx provides goods and services to people with disabilities can call, email or come in in-person and speak to the Health and Safety Rep.

All feedback, including complaints, will be reviewed by the President of directworx.

Customers can expect to hear back in two days.

Notice of Availability

directworx will notify the public that our policies are available upon request by posting them on our website and in any newsletters we send out.

Modifications To This or Other Policies

Any policy of directworx that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Dan Schottlander