Testimonials

“directworx takes the idea of full service to a higher level. We do complicated mailings to as many as 12 different constituent groups across the world several times a year, and directworx has saved us a whole lot of money and made the process almost seamless. The mail goes out on time, even when we give them a really tight window, and they’re always coming up with new ways of doing things. They’re very easy to work with—they even pick up our materials. I would have no reservations about recommending directworx to anybody who does direct mail, particularly multi-channel direct marketing pieces where you’re tailoring your message to your audience.”

“We saturate the city with mail and directworx can take care of everything from printing to paperwork. They’re totally professional, always have an answer right away and are one of the most error-free companies in Hamilton. Canada Post can be a challenge to deal with but directworx has a great rapport with them, which makes my job easy. The paperwork is first class and the mail—which is definitely time sensitive—is always delivered on time. I’d recommend directworx to any municipality or large business. The more you give them, the better they are.”

“We at Novus have had the pleasure of working with directworx since August 2013 and would highly recommend them to anyone looking for a dependable and experienced company to produce, print and send monthly invoices. From the initial RFQ, to development, to our monthly invoicing process, directworx has been attentive, professional and quick to respond to all our questions and requests. They have provided us with a solid marketing tool and enabled us to send out a monthly product that truly represents the Novus brand.

I am happy to recommend the services of directworx and to answer any questions a potential client may have.”

“Billworx was able to turn our ideas into reality quickly and efficiently with their skilled staff. Now, not only do our customers get a great-looking colour bill, but one that is easy to read and even highlights how much they have saved with us—something that is very important in an increasingly competitive market. The ease and flexibility of such a system is priceless to us, and enables us to keep our staff focused on our customers.”

“The team members at directworx are a very talented, organized group who were able to capture our needs and deliver a product we are extremely pleased to present to our customers. We experienced strong technical support and quick response times during the testing phases of the project. We are confident in their ability to continue to meet all our needs.

To successfully meet your business needs in the area of invoice imaging and delivery I recommend without reservation engaging the services of the directworx.”

“Welland Hydro Electric System Corp. has been very pleased with the services provided by directworx. Any issues that arise are resolved quickly while ensuring the importance of customer service always. directworx continues to ensure the bills are always printed on time and delivered to Canada Post the same day bills are printed. We are very satisfied with the service.”

“During the past 2+ years directworx has been our vendor for our entire bill print and mail services. We can say that we have always been extremely satisfied with the level of service, expertise and level of commitment.

We have found their rates to be most competitive, and their support, expertise and willingness during the transition period was exemplary and made the transition seamless.

Our day to day business relationship with directworx is one of the best as compared to any of our vendors, they are always available for support and response time is virtually immediate if we have questions or concerns. We have found directworx to be extremely positive and receptive to any additional requests for improvements and/or changes.

All deadlines have been consistently met, delivery of all contractual obligations have always met or exceeded our expectations, directworx is one of our most reliable vendors.

Aside from meeting all contractual obligations we are very appreciative of their general expertise and knowledge of the printing business, and they have time and time again been able to provide suggestions and guidance as changes have come into effect, have provided assistance with creating notices and buck slips, and were instrumental in assisting us as we developed a back-up plan if a Canada Post strike was to occur.

I would ask you to consider directworx for the bill print needs of your company and strongly recommend the services of this company, we look forward to working with directworx in the future.”

“directworx has been a dedicated, strategic and capable partner of MTD Canada for three years. They’ve grown from simply a vendor to an integral part of our printed campaign planning and execution process. As a busy Marketing Manager with limited bandwidth in our small Canadian team, I know I can trust Layne and Loren to understand my business objectives and suggest strategic uses of our limited data and budget resources. They are able to balance the complexity of our Dealer Network, with new ways of targeting, in order to glean actionable insights that drive brand awareness and ultimately sales, growing company profitability. Which ultimately, makes my job so much easier.”

“Our day to day business relationship with directworx is one of the best as compared to any of our vendors, they are always available for support and response time is virtually immediate if we have questions or concerns. We have found directworx to be extremely positive and receptive to any additional requests for improvements and/or changes… we are very appreciative of their general expertise and knowledge of the printing business, and they have time and time again been able to provide suggestions and guidance as changes have come into effect, have provided assistance with creating notices and buck slips, and were instrumental in assisting us as we developed a back-up plan if a Canada Post strike was to occur.”

“Working with directworx is about relationships. Dan and his team are collaborative, cooperative and always available when something has to be adjusted on the fly. Lots of places say they exceed expectations, but directworx does. They redesigned our bill so it’s easier to read and include custom messages for particular groups of customers—and I think it’s the best looking tax bill out there. When you give directworx a project you know they’ll deliver by the deadline. That’s peace of mind.”

“The entire directworx team is passionate about what they do – but what sets them apart is their attitude. There is no such thing as ‘can’t’ when working with a client. Whether they are working on an aggressive timeline, pitching a new angle on the billing process or taking a brief, I am consistently impressed with the company’s work ethic and attention to detail.”

“The directworx team assisted with the marketing aspect of our successful conversion to Time of Use (TOU), including the redesign of our bill incorporating TOU colour branding in a meaningful presentation. We’ve found their input to be valuable; providing seamless, automated integration with our system to reduce work at our end.

Further, the redesign project was completed on time and on budget, with no disruption to service. I’m pleased to recommend directworx as a valued partner for any Utility seeking a proven, solution-dedicated vendor.”