Integrated. Online. Automated. Auditable.
Four words that describe our gift card fulfillment portal. With access to dozens of merchants across Canada our platform brings customer loyalty to a whole new level that’s not only incredibly easy to use but provides a secure and flexible method of managing offers or rewards.
Imagine a single online management point for all aspects of offers, gifting, campaign tracking, issue resolution, response analysis and auditing. All integrated with your campaign strategy in a way that drives response rates and loyalty to “raving fan” levels.
As Easy as 1-2-3!
1 – Direct Mail Campaign
It all starts with a Direct Mail Campaign. Send your marketing to your customers and prospects, with a promotion for a gift card and/or eGift offer. Anything from a bonus gift when customers make a purchase, to a loyalty reward offer.
Our system allows one or multiple cards for your customers to select from your campaign. By using variables on the print, we can even offer different card vendors and/or values to different recipients, all within a single campaign!
2 – Dashboard Validation
Your Customer Service department will be given access to our custom-built Dashboard, so they can easily manage and assign cards when your customers call to redeem. Cards are issued immediately when the customer is on the phone. and your CSR can even control whether the card is emailed, or delivered via mail.
The Dashboard also contains admin access so you can manage your gift card inventory and cash balance, as well as view reports on how many cards are activated and redeemed.
3 – Customer Redemption
After a quick phone call with your Customer Service department, your customer will receive their gift card.
If they requested the card via email, they will receive an email immediately, with their card number ready to use. If they prefer to receive their card via mail, we will process and mail the card as soon as possible.
Did we mention flexible?
If you’re wondering how e-gifting or physical gift cards might mix with you marketing strategy and processes contact us for a demonstration – you’ll quickly learn that it’s all about adapting to YOUR systems!